1. Introduction

At Dr Michael Silagy ("we", "us", or "our"), protecting your privacy and the confidentiality of your personal and health information is of the utmost importance. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic).

By using our website, you consent to the collection and handling of your personal information as described in this policy.

2. What Information We Collect

We may collect the following types of information through our website:

Personal Information

  • Name

  • Contact details (phone number, email address)

  • Suburb or location

  • Information you voluntarily provide via enquiry forms or booking requests

Health Information

If you choose to provide details related to your health or medical condition via online forms or email, this may be classified as sensitive health information. We treat all such information with strict confidentiality.

Website Usage Data

We may collect non-identifiable data such as:

  • IP addresses

  • Browser type

  • Pages visited

  • Time spent on the site
    This helps us improve our website and user experience.

3. How We Collect Information

We collect information in the following ways:

  • Directly from you (e.g., when you fill out a contact form, send an email, or call us)

  • Automatically through website analytics tools (such as Google Analytics)

4. How We Use Your Information

We use your personal and health information for the following purposes:

  • To respond to your enquiries

  • To arrange appointments or follow-up contact

  • To provide information about our services

  • For administrative and business management purposes

  • To improve the website and user experience

We will never sell, rent, or trade your personal information to third parties.

5. How We Store and Protect Your Information

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

  • Secure email systems

  • Password-protected computers and software

  • Secure storage of electronic communications

Sensitive health information is handled in accordance with medical confidentiality standards and applicable Australian laws.

6. Disclosure of Your Information

We will only share your personal or health information:

  • With your consent

  • If required by law (e.g., legal obligations, court orders, or mandatory reporting)

  • To trusted service providers who assist us in operating our website or business (e.g., website hosting), under confidentiality agreements

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to enhance your browsing experience. Cookies do not identify you personally but help us understand how users interact with the site.

You can adjust your browser settings to refuse cookies if you prefer.

8. Accessing and Correcting Your Information

You have the right to:

  • Access the personal information we hold about you

  • Request corrections if the information is inaccurate or outdated

To request access or correction, please contact us using the details below.

9. Updates to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legal obligations or practice operations. The latest version will always be available on our website.